All calls should be clear and in a professional manner. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. Open the leasing office daily, including ensuring cleanliness of the office, preparing refreshments for the potential guests, taking phones off overnight service, checking and responding to voicemail. Orient new residents to community.Īssist with the renewal program, including sending renewal letters, preparing renewals, etc. Secure new resident (s) signature(s) on appropriate paperwork prior to move-in. Maintain thorough product knowledge of the property, sister properties and competitors. If unable to help prospect, refer them to sister communities to meet prospect’s needs. Immediately follow-up on prospects that did not close and attempt to close sale again. Follow up with applicant regarding status.Įnsure apartment is ready for resident to move-in on agreed date. Submit processed applications to the Property Manager for approval. (i.e., credit check, background check, and rental history, etc.) Update availability report, process applications for approvals. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Ĭonduct all business in accordance with RKW’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws. Show units to prospects and follow up on daily traffic. ![]() Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.Įnsure that all vacant or to be shown units are locked and unlocked as needed and that the surrounding areas are in “model” condition. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following but are not limited to the job specifications contained herein.
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